F.A.Q

WHAT IS VIRGIN HAIR?

Virgin Hair is hair that has not been chemically processed (dyed, bleached, permed, straightened  etc/) or chemically altered in any way. Virgin Hair can either be remy or non-remy.  Remy means that the cuticles of the hairs are aligned, in tact and unidirectional (going in one direction).  This ensures that the hair will never tangle excessively,  if it is properly taken care of.  Virgin remy hair is of the highest and is most sought after by those with exquisite taste. This is is the type of hair provided by Adore Me Virgin Hair Company.   Non-remy hair  on the other hand, does not have the cuticles aligned and in tact and therefore tangles and becomes matted very easily.


CAN I COLOR MY VIRGIN HAIR?

Yes the hair can be colored or bleached. As with your own real hair it is important that you keep the hair moisturized and hydrated. Over -processing can damage your extensions. We do recommend you  seek a professional when coloring the hair. 


HOW MANY BUNDLES ARE NEEDED FOR AN ENTIRE HEAD?

We recommend when purchasing hair 16 inches and longer you purchase at least 3 bundles of hair. 


WHAT COLOR IS THE HAIR? 

The hair color falls in the natural medium brown to natural black range. The hair is virgin hair therefore it can be dyed to your desired color. 



WHAT IS YOUR SHIPPING POLICY?

Adore Me ships orders using USPS. Shipping prices depends on weight of merchandise ranging between 9-20$. All orders will be processed within 4 business days or less, and will be shipped immediately after processing. During the processing time we will utilize a strict quality control process which includes thoroughly cleansing and deep conditioning the hair, inspecting the weft and double measuring to ensure that the hair is true to length.You will receive a shipping confirmation and tracking number via email immediately upon shipment.  Priority Shipping is 3-5 business days. Express shipping 1-2 business days which is $20.00. Please keep in mind business hours when ordering via Express. Purchases  made after 4 pm, will be shipped the following day when using the Express Shipping.


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WHAT IS THE RETURN POLICY?

We do understand purchasing virgin hair can be expensive. We want to ensure that all of our customers are satisfied. We do accept exchanges within 5 days of receipt. The hair must be in original packaging and cannot be altered in way (ex. colored, bleached, cut, worn, washed or conditioned).  Any hair that has been altered in any way cannot be exchanged. Exchange request must be made via email within 2 days of receipt 


HOW DO I TAKE CARE OF MY EXTENSIONS?

To take care of your extensions treat this hair as if it has grown from your own head. Wash and condition the hair regularly. Limit the use of oils and heavy products it could cause the hair to tangle.   When using heat of any sort, be sure to apply a heat protectant on your extensions prior to help prevent heat damage. 



ONCE STRAIGHTENED OR CURLED, WILL THE HAIR GO BACK TO ITS NATURAL PATTERN?

Yes, virgin hair is the most versatile. It can be straightened and curled. Once washed the hair will return back to its original state. 


HOW MANY OUNCES ARE THE BUNDLES?

The weight of each bundle is about 3.3-3.5 oz.